Privacy Policy

Last updated: 24 September 2026

Who we are and our role as data controller

journalwixe operates the Course A journalism workflow platform from the United Kingdom. We act as the data controller for personal data processed through our services, which support story planning, editorial coordination, studio reports, camera setup and professional news production. Our registered address is Methuen Park, Chippenham, Wiltshire, SN14 0GB, United Kingdom and we can be contacted at [email protected].

Scope of this notice

This privacy policy explains how we collect, use and protect personal data when you visit our commercial website, create an account, use the platform features or contact us via the contact form. It applies to all users in the United Kingdom and covers visitors, registered customers and prospective clients.

Categories of personal data we collect

We obtain personal data directly from you when you register, submit forms or interact with the platform. Categories include identity details such as name and job title, contact information including email address, account credentials, usage data such as log files and workflow activity, and technical data such as IP address and browser type. We may also receive information from third-party service providers when you integrate external tools for news production.

Purposes of processing and legal bases

We process personal data for several distinct purposes. Account creation and service delivery rely on contract necessity. Platform analytics and improvement are based on legitimate interests. Marketing communications require your consent. Legal compliance, including tax and regulatory obligations, is processed under legal obligation. Each purpose is explained below with the corresponding lawful basis under UK GDPR.

Service provision and account management

Personal data is used to provide access to story planning tools, editorial coordination features and studio production workflows. The legal basis is performance of a contract.

Service improvement and analytics

Usage data helps us enhance camera setup guidance and news production efficiency. The legal basis is legitimate interests, balanced against your rights.

Whether providing data is mandatory

Supplying certain data is necessary to register and use the platform. Without account details we cannot create your login or deliver workflow features. Optional fields such as additional profile preferences can be omitted without affecting core functionality.

Cookies and similar technologies

We use cookies and similar technologies to maintain sessions, remember preferences and measure site performance. Details are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner. You can manage preferences through your browser settings.

Processors, recipients and legal disclosures

We engage service providers such as cloud hosting, payment processors and analytics platforms that act as processors under contract. Personal data may be disclosed when required by law, court order or to protect our rights. Categories of recipients include infrastructure providers and professional advisors.

International transfers

Some processors are located outside the United Kingdom. Where transfers occur we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure appropriate safeguards.

Retention periods

Account data is retained for the duration of your subscription plus six years to meet legal obligations. Usage logs are kept for twelve months. Marketing consent records are retained until you withdraw consent or for three years after last interaction, whichever is longer.

Security and data minimisation

We implement technical and organisational measures including encryption, access controls and regular audits to protect personal data. We collect only the data necessary for the stated purposes and delete or anonymise information when it is no longer required.

Your data subject rights

Under UK GDPR you have rights to access, rectification, erasure, restriction, portability and objection. To exercise these rights please email [email protected] with a clear description of your request. We will respond within one month.

Right to withdraw consent and object to marketing

Where processing is based on consent you may withdraw it at any time by updating your account settings or contacting us. You can also object to direct marketing and profiling at any time.

Right to complain

If you are dissatisfied with our handling of your personal data you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or by post.

Children and age restrictions

Our platform is intended for professional journalists and media organisations. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that such data has been collected we will delete it promptly.

Automated decision-making and profiling

We do not engage in solely automated decision-making that produces legal or significant effects. Limited profiling may occur for service personalisation but always includes human oversight where necessary.

Changes to this policy

We may update this privacy policy to reflect changes in law or practice. The current version will always be available on our website with the last-updated date displayed at the top. Continued use of the site after changes constitutes acceptance of the revised policy.