Payment and Refund Policy

Last updated: 24 September 2026

Scope of This Policy and Covered Services

This Payment and Refund Policy applies to all transactions involving subscriptions, access fees, and related services provided by journalwixe through its journalism workflow platform. The platform supports story planning, editorial coordination, studio reports, camera setup, and professional news production. It covers paid features such as premium workflow tools, collaborative editing modules, studio integration services, and production management subscriptions. This policy does not extend to free trial periods or non-commercial use. All references to services mean the digital tools and associated professional resources offered on a commercial basis to users in the United Kingdom.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) unless otherwise stated. Prices include applicable Value Added Tax (VAT) at the prevailing UK rate. journalwixe reserves the right to adjust pricing for new subscriptions or renewals with advance notice. Additional charges may apply for custom integrations, extended storage beyond standard limits, or expedited professional support. Users are responsible for any bank fees or currency conversion costs incurred during international transactions. Tax obligations remain with the purchaser, and journalwixe will issue invoices compliant with UK tax regulations.

Accepted Payment Methods, Authorisation, and Security

Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs at the time of order placement. journalwixe does not store full card details. Users must ensure sufficient funds are available. Security measures include encryption and fraud detection protocols to protect transaction data under UK GDPR and PECR requirements.

Order Confirmation and Contract Formation

A contract is formed when journalwixe sends an order confirmation email following successful payment. This confirmation outlines the services purchased, duration, and renewal terms. Until confirmation is issued, no binding agreement exists. Users should review all details before completing payment. Access to digital services begins immediately upon confirmation unless otherwise specified for scheduled professional training modules.

Cancellation Rights and Applicable Periods

Under UK consumer law, users have a 14-day cooling-off period from the date of contract formation to cancel without providing a reason. This applies to initial subscriptions but may be limited for digital content once access has commenced. Cancellations must be requested in writing via the contact form on the Contacts page. Ongoing subscriptions can be cancelled at any time to prevent renewal, with access continuing until the end of the paid period.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations within the 14-day period provided no substantial use has occurred. Services involving custom studio setup, completed professional reports, or downloaded production assets are generally non-refundable. Promotional offers and discounted multi-month subscriptions may have adjusted eligibility. Refunds are not granted for change of mind after the cooling-off period or for failure to utilise included features such as editorial coordination tools.

Procedure to Request a Refund

To request a refund, submit a written application through the contact form on the Contacts page, including order reference number, date of purchase, and reason for the request. Additional information such as account details may be required. Requests should be made promptly within the eligible timeframe. journalwixe will acknowledge receipt within five working days.

Inspection, Approval, Rejection, and Notification

Each refund request undergoes review for eligibility against this policy. journalwixe may request further evidence or clarification. Decisions are communicated via email within 10 working days. Approved requests proceed to processing; rejected requests include an explanation and information on any available alternatives or appeals.

Refund Method, Processing Time, and Fund Receipt

Refunds are issued to the original payment method. Processing typically takes 5 to 10 working days after approval, though bank processing may extend this to 14 days. Users receive notification once the refund is initiated. For bank transfers, confirmation of receipt rests with the recipient institution.

Special Rules for Digital Content and Subscriptions

Digital subscriptions and access to journalism workflow features are subject to immediate access rules. Once content is downloaded or services like camera setup guidance are utilised, the cooling-off period may end early. Subscription renewals follow the same payment and cancellation terms. Promotional trials convert to paid subscriptions automatically unless cancelled before expiry.

Failed Payments, Duplicate Charges, Chargebacks, and Fraud

Failed payments result in service suspension until resolved. Duplicate charges are investigated and refunded where verified. Chargebacks are treated as disputes and may lead to account review. Suspected fraud triggers immediate investigation and possible service termination. Users must report issues promptly to [email protected].

Mandatory Consumer Rights

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, UK GDPR, or Data Protection Act 2018. Users retain rights to remedies for faulty services or misrepresentations that cannot be excluded by contract.

Contact Route, Policy Changes, and Last Updated

Queries regarding payments or refunds should be directed to [email protected] or via the contact form, referencing Methuen Park, Chippenham, Wiltshire, SN14 0GB, United Kingdom. This policy may be updated periodically. Continued use after changes constitutes acceptance. The current version was last updated on 24 September 2026.